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Finovel

Collections module

Automated, organised collections for high-volume lenders.

Recover more with less manual work. Reminders, calling, field visits and settlements run from one integrated collections stack.

Key features

The right next step for every overdue loan

  • Automated reminders

    Sent before and after each due date.

  • WhatsApp, SMS and email

    Reach borrowers where they read messages.

  • Calling dashboards

    Prioritised queues for your tele-callers.

  • Promise-to-pay tracking

    Record promises and follow up when they are missed.

  • Risk bucket segmentation

    Group accounts by days past due and risk.

  • Field collections app

    Visits, payments and notes from the field.

  • Settlement workflows

    Agree, approve and record settlements.

  • Full audit trail

    Every contact and outcome on record.

The recovery path

Escalate only when it is needed

  1. 01

    Segment

    Overdue accounts are sorted into risk buckets.

  2. 02

    Remind

    Automatic messages go out on every channel.

  3. 03

    Call

    Tele-callers work a prioritised queue.

  4. 04

    Visit

    Field agents take the accounts that need a visit.

  5. 05

    Settle

    Settlements and restructuring close the loop.

Benefits

Field and tele-collections in one place

Your team sees the same history for every account, whether they are calling, visiting or approving a settlement.

  • Prioritise the accounts that need attention
  • Less manual follow-up
  • Fully auditable and compliant
  • One view across every channel

Works with the rest of the suite

  • LOS

    Loan origination

    Know each borrower from their very first application.

  • LMS

    Loan management

    Repayments and settlements update the loan at once.

See the lending suite with your own loan products

Book a demo and we will walk you through origination, loan management and collections, set up around how you lend.